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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each and every page. A popup will open. It contains detailed info about all the operations that you can carry out on the given page. Each pop-up menu appears on the same page so that you can swiftly return to your work.

Video Tutorials

We have a vast variety of instructional video clips clarifying how to use our hosting Control Panel. They're made for those of you who would like to see how things are being done rather than only reading articles. In this way, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the answer you need, take a peek at our comprehensive Frequently Asked Questions section, which covers questions asked by actual users and provides practical solutions. We constantly "revamp" our FAQ section with new questions & answers in order to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you need in the FAQ section either, you can contact our fantastic team of technical support engineers available 24/7 and ready to help you with any question. Each trouble ticket you open will be responded to within sixty minutes (the average trouble ticket response time being approximately 20 mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 70030

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com